1. WHO WE ARE

Finding the Bliss is operated by Luciana Paola Moraes, a holistic life and wellness coach based in Portugal. References to “we”, “us” or “our” in this policy refer to Luciana Paola Moraes trading as Finding the Bliss.

Website: findingthebliss.com

Email: luciana@findingthebliss.com

Location: Portugal (European Union)

As a business based in the European Union, we are committed to full compliance with the General Data Protection Regulation (GDPR — EU 2016/679).

2. WHAT PERSONAL DATA WE COLLECT AND WHY

We collect personal data only when there is a clear and lawful reason to do so. The data we may collect includes:

Name and email address — when you subscribe to our newsletter, download a freebie, purchase a workbook, or enrol in a coaching program.

Payment information — when you purchase a program or workbook. Payment transactions are processed securely by Stripe (stripe.com). We do not store your card details on our servers. Stripe acts as a data processor on our behalf and processes your payment data in accordance with their own Privacy Policy (stripe.com/privacy).

Communications data — any information you share with us via email, contact forms, or coaching sessions.

Coaching session content — information you share during 1:1 or group coaching, including personal circumstances, goals, and reflections. This information is held in strict confidence and is never shared with third parties.

Website usage data — including IP address, browser type, pages visited, and time spent on pages. This is collected automatically via cookies and tools such as Google Analytics.

3. THE LEGAL BASIS FOR PROCESSING YOUR DATA

Under GDPR, we must have a lawful basis for collecting and using your personal data. We rely on the following:

Contractual necessity — when processing your data is necessary to fulfil a service you have purchased, such as a coaching program or workbook.

Legitimate interests — when we have a genuine business reason to process your data, such as improving our website or sending relevant content to existing clients.

Consent — when you have actively opted in, such as subscribing to our newsletter. You may withdraw your consent at any time.

Legal obligation — when we are required to retain certain data for tax or legal compliance purposes.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data to:

• Deliver the coaching programs, workbooks, and services you have purchased
• Send you newsletters, content, and program-related communications (only with your consent)
• Process and record payments via Stripe
• Respond to your questions and enquiries
• Improve our website and content
• Meet our legal and tax obligations

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

5. EMAIL MARKETING

If you have subscribed to our newsletter or opted in to receive communications from Finding the Bliss, your name and email address are stored securely in our email marketing platform. You may unsubscribe at any time using the link at the bottom of any email, or by contacting us directly at luciana@findingthebliss.com.

We do not send unsolicited emails. It is a promise.

6. COOKIES

Our website uses cookies — small text files stored on your device — to improve your experience and analyse how the site is used.

Necessary cookies are essential for the website to function and cannot be disabled.

Analytics cookies help us understand how visitors interact with our site. We use Google Analytics for this purpose. You can opt out of Google Analytics at any time via your cookie settings or the Google Analytics opt-out browser add-on.

Functional cookies remember your preferences and settings.

You can manage your cookie preferences at any time using the cookie settings panel on our website.

7. HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as necessary:

• Newsletter subscribers: until you unsubscribe
• Clients and program participants: for up to 10 years after our last interaction, in compliance with Portuguese tax and legal requirements
• Website usage data (analytics): as configured in Google Analytics (typically 26 months)
• Payment records: for 10 years, as required by Portuguese tax law

8. YOUR RIGHTS UNDER GDPR

As a resident of the European Union (or a client engaging with an EU-based business), you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate data
• Right to erasure — you may ask us to delete your data, subject to any legal retention obligations
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a portable format
• Right to object — you may object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at luciana@findingthebliss.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (cnpd.pt).

9. DATA SECURITY

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. THIRD-PARTY SERVICES

We work with the following trusted third-party services that may process your data on our behalf:

• Stripe — payment processing (stripe.com/privacy)
• Google Analytics — website analytics (policies.google.com/privacy)
• MailerLite — email communications

Each of these providers operates under their own privacy policies and data processing agreements. Where required by GDPR, we have Data Processing Agreements in place with these providers.

11. COACHING CONFIDENTIALITY

Everything shared within a coaching relationship — whether in 1:1 sessions or group coaching — is held in strict confidence. As a professional coach, confidentiality is a cornerstone of my practice and my ethics.

The only exceptions are where disclosure is required by law, or where there is a serious and immediate risk of harm to you or others. In such circumstances, I will always seek to discuss this with you first where it is safe to do so.

12. YOGA & MOVEMENT PRACTICES — DISCLAIMER

The yoga, breathwork, and movement practices offered through Finding the Bliss — whether live, recorded, or in written form — are designed for general wellness and are not a substitute for professional medical advice, diagnosis, or treatment.

Please consult your physician or qualified healthcare provider before beginning any new movement or breathwork practice, particularly if you have a medical condition, injury, chronic illness, or are pregnant.

By participating in any yoga, breathwork, yin yoga, or somatic practice offered through Finding the Bliss, you acknowledge that:

• You participate at your own risk and take full responsibility for your physical and emotional wellbeing
• You will communicate any injuries, limitations, or health concerns before and during participation
• You will stop any practice immediately if you experience pain or discomfort and seek professional advice if needed
• You release Finding the Bliss and Luciana Paola Moraes from liability for any injury or loss arising from participation

13. HEALTH, WELLNESS & NUTRITION CONTENT — DISCLAIMER

The content on findingthebliss.com — including blog posts, workbooks, newsletters, podcast episodes, and program materials — is for educational and informational purposes only. It is not intended as medical, nutritional, psychological, or therapeutic advice, and should not be treated as such.

Always seek the advice of your physician, registered dietitian, or qualified healthcare provider with any questions you may have regarding your health, medical condition, or dietary choices. Never disregard professional medical advice or delay seeking it because of something you have read or heard through Finding the Bliss.

14. BLOG & CONTENT DISCLAIMER

The opinions expressed on this blog and in our content are our own and do not represent the views of any affiliated organisations. We make every effort to ensure accuracy, but we cannot guarantee that all information is complete, current, or free from errors.

Finding the Bliss may occasionally include affiliate links. If you make a purchase through an affiliate link, we may receive a small commission at no additional cost to you. We only recommend products and services we genuinely believe in.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

16. CONTACT

If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us:

Email: luciana@findingthebliss.com

Website: findingthebliss.com/contact

Finding the Bliss · Portugal · findingthebliss.com